Warranty Policy

OMMI WARRANTY

Ommi provides a limited warranty (this “Warranty”) to the end-user purchaser (“you”) of the Ommi against manufacturing defects provided that they are used in accordance with the Ommi user manual and subject to the terms

This Warranty applies only to the purchases that made in Malaysia and only covers genuine Ommi branded product. This warranty is only valid in Malaysia and is subject to the law of Malaysia.

If a defect is discovered at the time of delivery, please do not use the item. Keep it in its original packaging and contact our customer service immediately. Once your Warranty claim is received by Ommi by Harmony Hatch Sdn Bhd. (the “Company”, “us”, “we”, “our”), the cause of the problem will be investigated, and if the fault with the Product is a consequence of the Manufacturer’s defect in materials or workmanship, the Company will, at its option, repair, replace, or refund the Product, where applicable. “Manufacturer’s defect” is explained below.

The Company reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.

 

WARRANTY PERIOD

Warranty for the Ommi Thermal Blender and spare parts supplied with it, is for 6 months from the date of dispatch from the Company. Within this period, we will repair or replace, at our option, defective parts at no charge (under Warranty).

The Warranty covers faulty parts or manufacturing defects as defined below. The Warranty excludes normal wear and tear on blades and other consumable parts that are available in our online store for wear and tear replacement.

This Warranty only applies if the Ommi is used and cared in accordance with the guidelines set out in the manufacturer’s instruction manual provided at time of purchase.

For other spare parts and accessories, the warranty depends on the type and/or model of such spare part or accessory.

 

REPAIRS AND MODIFICATIONS

The Company, to the extent permitted by local, may seek reimbursement from you of any reasonable cost incurred by them if the Products are found to be in good working order or where the problem falls under any of the Warranty exclusions and limitations. Reasonable costs may include transportations costs, and parts, and labour costs.

  • What is covered by the Warranty?

Ommi warrants the product(s) in the original sales package against manufacturing defects as defined below, when used in accordance with Ommi user manual for the duration of the Warranty Period.

  • Manufacturing Defects

Manufacturing defects are substantial defects that include but are not limited to defective parts generally inaccessible by consumer.

  • What is NOT covered by the Warranty?

Non-manufacturing defects are not covered by the warranty. All consumables and/or accessories (such as the mixing knife, cover plate, mixing bowl, steamer basket, splash guard, blade cover, etc) are generally non-serviceable items that go through wear and tear from regular usage and are not covered by the warranty. These items are also available as replacement part purchase from our online shop. General wear & tear and/or mishandling are considered non-manufacturing defect(s) as defined below.

  • Non-Manufacturing Defects

Non-Manufacturing Defects are defects that include, but are not limited to, the following:

    1. Defects detected after usage
    2. Defects on parts that are accessible by consumers
    3. Defects on consumable parts that may be purchased & replaced by consumers
    4. Anything caused by general wear and tear
    5. Defects due to mishandling (such as filling the mixing bowl past the max limit) and accidents (including voltage surge)
    6. Defects due to using the Ommi not for its intended use
    7. Non-serviceable/consumables
  • Warranty Support

The instruction manual provides basic solutions for common malfunctions. Please consult your manual first should a minor malfunction occur. In all other situations, in the first instance, please contact your independent Ommi Advisor or send an email to ommi.international23@gmail.com.

  • Warranty Disclaimer

Under no circumstances shall the Company be liable for any loss, direct, indirect, incidental, foreseen, unforeseen, special or consequential damage arising out of or in connection with the use of the products.

The company makes no other express warranty or condition whether written or oral and, only to the extent permitted by law, the company expressly disclaims all warranties and conditions not stated in this warranty. To the extent that the above warranty services and terms or any part thereof is inconsistent with Malaysian laws, the warranty services and terms or the corresponding part shall be deemed modified to be consistent with such law. Except to the extent lawfully permitted, this warranty does not exclude, restrict, or modify but are in addition to the mandatory statutory consumer rights applicable to the sale of the Ommi product to you.